LEARNING ENVIRONMENT

Kosmetae's programs are designed to accommodate the many responsibilities that you may have, providing you with flexible schedules and rich programming.

Program studiesare from 8:30 a.m. - 4:00 p.m. and are interactive and engaging, resulting in both group and individual attention. You will receive your instruction and demonstrations in a modern facility with state-of-the-art equipment that includes laser machines, skin remodelling technology, a hydrotherapy tub, a pedicure lounge and an extensive student clinic facility. Your education is, therefore, both current and comprehensive.The student also has the right to discuss any learning concerns by making an appointment with the Administration. These concerns may need additional tutorials.

Our commitment is to provide quality education to students by:

• Enriched program content
• Modern trends and technology
• Exceptional student support services
• Career preparation
• Respectful enviroment

Before you enrol, review your contract and that it includes the following:

• amount of tuition and additional fees for the program
• refund policy https://www.privatetraininginstitutions.gov.bc.ca/institutions/policy-manual
• a signed copy of contract
• institution certification
• program approval by PTIB

Should any issues occur regarding the above, we have a well-defined resolution process. This process includes emailing your concerns to the Director, Kristina Norgren, at This email address is being protected from spambots. You need JavaScript enabled to view it. who will gather all factual information and make a determination with Jessica Mattila, Administrative Assistant. This resolution process is contained within the Student Handbook which you receive on the day of your enrolment and is as follows: 

1. Concerns are to be emailed to the Director, Kristina Norgren atThis email address is being protected from spambots. You need JavaScript enabled to view it.
2. The Director will gather all factual information from the complainant, instructors and any other persons involved concerning interpretations of the school contract, curriculum delivery, policies or any other dispute and will document the conclusion in writing, providing the student with a copy.
3. A reconsideration of the determination would be made by Theresa Waugh, Administration.

Presentation of a written resolution would be given to the student within 30 days.

Any additional concerns can be adressed to PTIB.http://www.privatetraininginstitutions.gov.bc.ca/students/be-an-informed-student. 

It is important to be respectful towards all students and staff members while attending Kosmetae Academy. Therefore, any inappropriate interactions are not permitted while attending the school or while in the surrounding mall area. Should a student report an incident of any physical or verbal sexual harassment to the Academy, the school’s Administration would meet with both parties separately to determine the outcome. If a resolution does not occur at that meeting, the matter will be referred to the Director for resolution purposes. An incident report would be logged and retained in the accused student’s file. Further validated violations and with legal consultations, would result in an immediate termination of the accused student status. The reporting to other authorities is optional and would be determined by the recipient of the offence.

An educational facility is developed for the pursuit of intellectual advancement. We are dedicated to the educational pursuit of our students, providing this in an inclusive and safe environment. We uphold our students and staff to this environment with confidence.

This a learning facility and must be respected as such.

Start your successful career today!