LEARNING ENVIRONMENT

Kosmetae's programs are designed to accommodate the many responsibilities that you may have, providing you with flexible schedules and rich programming.

Program studiesare from 8:30 a.m. - 4:00 p.m. and are interactive and engaging, resulting in both group and individual attention. You will receive your instruction and demonstrations in a modern facility with state-of-the-art equipment that includes laser machines, skin remodelling technology, a hydrotherapy tub, a pedicure lounge and an extensive student clinic facility. Your education is, therefore, both current and comprehensive.The student also has the right to discuss any learning concerns by making an appointment with the Administration. These concerns may need additional tutorials.

Our commitment is to provide quality education to students by:

• Enriched program content
• Modern trends and technology
• Exceptional student support services
• Career preparation
• Respectful enviroment

Before you enrol, review your contract and that it includes the following:

• amount of tuition and additional fees for the program
• refund policy
• a signed copy of contract
• institution certification
• program approval by PTIB

Should any issues occur regarding the above, we have a well-defined resolution process. This process includes emailing your concerns to the Director, Kristina Norgren, at This email address is being protected from spambots. You need JavaScript enabled to view it. who will gather all factual information and make a determination with Jessica Mattila, Administrative Assistant. This resolution process is contained within the Student Handbook which you receive on the day of your enrolment and is as follows: 

1. Concerns are to be emailed to the Director, Kristina Norgren atThis email address is being protected from spambots. You need JavaScript enabled to view it.
2. The Director will gather all factual information from the complainant, instructors and any other persons involved concerning interpretations of the school contract, curriculum delivery, policies or any other dispute and will document the conclusion in writing, providing the student with a copy.

Presentation of a written resolution would be given to the student within 30 days.

Any additional concerns can be adressed to PTIB.http://www.privatetraininginstitutions.gov.bc.ca/students/be-an-informed-student. 

It is important to be respectful towards all students and staff members while attending Kosmetae Academy. Therefore, any inappropriate interactions are not permitted while attending the school or while in the surrounding mall area. Should a student report an incident of any physical or verbal sexual harassment to the Academy, the school’s Administration would meet with both parties separately to determine the outcome. If a resolution does not occur at that meeting, the matter will be referred to the Director for resolution purposes. An incident report would be logged and retained in the accused student’s file. Further validated violations and with legal consultations, would result in an immediate termination of the accused student status. The reporting to other authorities is optional and would be determined by the recipient of the offence.

An educational facility is developed for the pursuit of intellectual advancement. We are dedicated to the educational pursuit of our students, providing this in an inclusive and safe environment. We uphold our students and staff to this environment with confidence.

Refund Policy

This Refund Policy applies to all students enrolled in programs delivered by this institution. 
The institution will not accept any tuition or related fees until the student has received a copy of this policy.

Whenever a refund is due, the institution will issue the refund within 30 days of the event that a refund is required.

A refund must be issued when/if any of the following occurs:

1. The Institution receives written notice of withdrawal from the student.

2. The Institution receives a copy of a study permit refusal (where applicable).

3. The Institution issues a notice of dismissal to the student. For the purposes of this Policy, in all cases where a student is dismissed from the program, the refund provisions contained herein shall apply, where applicable, and the effective date for all refund calculations shall be the date on which the notice of dismissal is delivered to the student.

4. The Registrar orders a refund because a student was admitted to an approved program without meeting admission requirements, provided the student did not misrepresent their abilities.

5. The Institution fails to provide a work-experience component (if applicable) before thirty (30) days of the program's end date. 

6. The student does not attend any of the first thirty percent (30%) of instructional hours.

Refunds for Textbooks, Materials, Equipment, and Uniforms

The institution must refund fees for textbooks or other course materials, including equipment and uniforms, when:

1. The student withdraws,

2. The institution dismisses the student, or

3. The student does not attend any of the first 30% of instructional hours. 

Evidence and Records 

The student record must contain:

1. Evidence that the refund was issued (e.g., cancelled cheque or transfer record), and

2. The refund calculation.

Refunds apply to the amount paid or payable under the enrolment contract, after any discounts, scholarships, or rebates. 

Refund Rules for Approved Programs

(In-class, Combined Delivery, or Synchronous Distance Delivery) **

Before Program Start Date:

If withdrawal or dismissal occurs:

Within 7 days of signing the enrolment contract AND before the start date:

1. 100% refund of tuition and all related fees (except registration & administration fees).

After 7 days of signing but before program start date:

2. Institutions may retain up to 10% of tuition, to a maximum of $1,000.

After Program Start Date:

Refund amounts depend on how much of the program has been completed.

Within 7 days after program start date:

1. Institutions may retain up to 10%, max $1,000.

At least 30 days before program start date (after signing):

2. Institutions may retain up to 10%, max $1,000.

Less than 30 days before program start date (after signing):

3. Institutions may retain up to 20%, max $1,300.

After Instruction Has Begun

Refunds are based on instructional hours completed for which the student received Instruction:

1. 0–10% completed → Institution may retain up to 10%

2. >10% to <30% completed → Institution may retain up to 30%

3. >30% to <50% completed → Institution may retain up to 50%

4. >50% completed → No refund owed

No-Show Students

If a student does not attend any of the first 30% of instructional hours:

• Institutions may retain up to 50% of tuition.

Study Permit Refusal (International Students)

If the student receives a study permit refusal before 30% of instructional hours would have been completed, and the student has not requested additional Letters of Acceptance:

• 100% refund of tuition and related fees (excluding application fee). 

A copy of the study permit refusal must be submitted to the Institution.

Refunds for Programs That Do Not Require Approval

(Tuition $4,000+ and not solely distance delivery) **

A refund is required when:

• The student does not attend the program, AND

• Withdrawal notice or study permit refusal is received within 30 days after the program's start date (later of contract or LOA).

Refund = 100% tuition and related fees, excluding application fees.

All refunds shall be processed and issued within thirty (30) days and shall comply with the Private Training Act Policy Manual, including all regulatory amendments effective January 1, 2025.

This a learning facility and must be respected as such.

Start your successful career today!.