Refund Policy

 

Before the program start date, if the institution receives a written notice of withdrawal, applicable to all students:

No later than seven days after the student signed the enrolment contract, and before the program start date, 100% tuition and all related fees, other than application fees are refundable. Related fees include administrative fees, assessment fees, and fees charged for textbooks or other course materials.

At least 30 days before the program start date in the most recent Acceptance Letter or the Letter of Acceptance (international students) or the program start date in the enrolment contract, the institution may retain up to 10% of tuition, to a maximum of $1000.

More than seven days after the student and institution signed the enrolment contract, and less than 30 days before the latter of a) The program start date in the most recent Letter of Acceptance (international students): b) The program start date in the enrolment contract; the institution may retain up to 20% of tuition, to a maximum of $1300.

The institution must refund fees paid for course materials not provided to the student.

 

After the program start date, if either institution provides a notice of dismissal or receives a notice of withdrawal, applicable to all students, except those enrolled in a program delivered solely by distance education:

After the program start date, and up to and including 10% of instruction hours have been provided, the institution may retain up to 30% of tuition.

After the program start date, and after more than 10%, but before 30% of instruction hours, have been provided, the institution may retain up to 50% of tuition

After 50% of instruction hours have been completed, no refund is due

The institution must refund fees paid for course materials not provided to the student.

 

Student does not attend the program – “no show”, applicable to all students except those enrolled in a program delivered solely by distance education:

If the student does not attend the first 30% of the program, the institution may retain up to 50% of the tuition.

The institution must refund fees paid for course materials not provided to the student.

 

If the Institution receives a refusal of study permit, applicable to international students requiring a study permit:

Before 30% of instruction hours would have been provided, had the student started the program on the later of the following:

                a) The program start date in the most recent Letter of Acceptance

                b) The program start date in the enrolment contract

100% tuition and all related fees, excluding the application fee, are refundable.

 

Institution does not provide a work experience:

If the institution fails to provide the work experience, if specified in the contract and within 30 days of the contract end date, unless the registrar determines the institution was prevented from doing so by circumstances beyond control, then 100% tuition and all related fees, excluding application fees must be refunded.

Refunds required under these policies will be paid to the student, or a person who paid the tuition or fees or agency on behalf of the student, within 30 days.

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